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Community Service
‘A voice to be reckoned with in romantic comedy’ Jen Comfort, author of What is Love? ????? Could finding herself in trouble… mean finding herself in love? When PR exec Simone Stephens mistakes a real cop for a cosplay reveller at an immersive cinema experience, she finds herself in front of the judge and sentenced to volunteer at a local homeless shelter. It’s about as far away as Simone can get from the slick, cynical world she normally inhabits, but after a rocky start that sees her embarrass herself time and again in front of gorgeous resident psychologist, Jasper, she finds her feet and begins to make a difference even she can be proud of. She was sent here to atone, but is it possible that she might also find herself … and maybe even love in the process? Readers ADORE Sal Thomas: ‘I loved every page of this book.Thank you Sal Thomas for giving me so many laughs’ ????? 'I love a good redemption story and this one was knocked yo off the park.Sal Thomas you are a genius’ ????? ‘An anti-heroine's heartwarming redemption tale told with dark humor so sharp it'll cut your cynical little heart out and leave you full of hope’ Jen Comfort, author of What is Love? ????? ‘Did I dislike anything about this book? Absolutely not! Well other than the fact I didn’t want it to end’ ????? ‘Witty and charming story. Had me laughing out loud at several points’ ????? ‘An utter gem of a book…has all the feels; its poignant, funny and smart’ ????? 'A witty and fun read combined with some serious topics too.I loved the bicker and banter, the story and the beautiful writing’ ?????
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Service Quality in Leisure, Events, Tourism and Sport
Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate.An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector.Fully updated and enhanced, it: - Covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring quality and satisfaction. - Includes numerous case studies to help students apply classroom-based theory to practice. - Is packed with student-friendly pedagogy and full colour illustrations throughout to enhance the learning experience.Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges.An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.
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Customer Service Diploma Online Training Course
Course Description These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with a better service on a daily basis. Introduction to the Customer Services Diploma This information packed course gives you the skills you need to provide your clients with a higher level of service, whether you are dealing with them face to face, over the phone or online. The course comprises of eleven modules bursting with information which take around ten hours to complete. You get to study at your own pace and where you feel most comfortable, as long as you have access to the internet. The modules are accessible on all devices from PCs to laptops and tablets to mobile phones, giving you the convenience of studying from anywhere at any time. During your studies you will have access to guidance and support from our expert tutors. Further, this course is IVCAS approved, to give you complete peace of mind that you are completing an industry recognised diploma. What You Will Learn This course comprises of eleven information packed modules, these include: Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward. Understand your customers, find your niche and get a firm understanding of consumer rights law in the United Kingdom. Make a great first impression, learn how positive attitude, dress and body language affects how you are perceived. Learn how to care for your customer's needs, from seeing customer service from their perspective to the importance of communication. Get insight into how to retain your customers. Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to do in the case that the customer is wrong. Learn about the importance of face to face customer service. This module will teach you the importance of a positive first impression and how body language will play a role in the service you provide and how your service is perceived. Get a firm understanding of telephone customer service complete with eleven tips to improve your customer service levels over the phone. This module will also provide valuable insight into telephone etiquette. Understand the importance of electronic customer service. The do's and don'ts and tips on providing an effective service electronically in a world where everyone relies on the internet on a daily basis. The course will teach you how to deal with difficult customers, how to defuse anger, how to control your own emotions and how keeping calm can solve the problem that bit faster. Learn to deal with escalation to improve service levels. This module covers handling abusive clients, handling physical threats and how not to cave into the clients' demands. Learn how to make a good impression at all times by offering the best customer service and recapping the skills you have learned to ensure you can incorporate them into your daily duties without delay. Benefits of the Customer Services Diploma Customer services has become essential for all employees in all industries. It doesn't matter what industry you are working in right now, having a customer services diploma behind you can give you the knowledge and insight you need to provide your clients with a service that they expect and deserve, ensuring you help your business grow daily. Company owners are seeing the benefit of sending their teams for customer services training. Company owners see more enquiries convert to sales, happier customers and happier team members. The benefits of a customer services diploma are endless, but here are some you can take note of right way: You will learn how to exceed your customers' expectations. You will learn how to be courteous and helpful to each client you come in contact with. Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide. Learn essential problem solving skills you can use daily. See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online. Who can take the course?Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course. What is the structure of the course?The course is broken down into 11 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience. Where / when can I study the course?You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move! Is there a test at the end of the course?Once you have completed all modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing. What is the pass mark for the final test?The pass mark for the test is 70%. If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course. When will I receive my certificate?Once you have completed your test you can log in to your account and download/print your certificate any time you need it.How long does it take to complete the course?We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test. Course Content Module 1: Understanding Customer Services Module 2 : The Customer Module 3 : Attitude Is Everything Module 4 : Caring For Your Customer’s Needs Module 5 : Customer Retention: How to Get Them Back Module 6 : Face to Face Customer Service Module 7 : Telephone Customer Service Module 8 : Electronic Customer Service Module 9 : Rescuing Difficult Customers Module 10 : Escalation Module 11 : Make an Impression Every Time Course Detail Course Access: Lifetime Exams Included: Yes Compatibility: All major browsers / devices Need to train your Team? Contact Us for Discounts on Multiple Subscription Purchases.
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Electronic Customer Service Online Training Course
Course Description Traditionally, companies provided customer service face-to-face or by telephone. This changed with the advent of the internet, which has made it relatively inexpensive and simple to deal with customer queries via email and live chat services.Effective electronic customer service is built on a foundation of netiquette, the principles of written communication and a solid understanding of customer service. In this course, you will learn how to combine these factors to successfully offer your customers a great experience.What's Covered in the Course? Why electronic customer service is now the norm in modern businesses Why electronic customer service comes with advantages and disadvantages How to send appropriate online messages that positively engage customers and solve their problems How to show courtesy online and strike the right tone in both your emails and on your website The principles of good customer service and how these translate to an electronic environment Benefits of Taking This Course If you work in a customer service role, this course will teach you how to communicate with customers via email and online chat to resolve their problems and answer their queries. If you are a business owner, this course will help you make up your mind if you are considering incorporating electronic customer service into the day-to-day running of your business. If your role entails copywriting or marketing, this course will help you create more effective product descriptions for a company website. This course will help you write memorable emails that will make your customer pay attention to your messages, thereby increasing sales and boosting your company’s reputation. Who can take the course?Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course. What is the structure of the course?The course is broken down into 3 individual modules. Each module takes between 5 and 60 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience. Where / when can I study the course?You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move! Is there a test at the end of the course?Once you have completed all modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing. What is the pass mark for the final test?The pass mark for the test is 70%. If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course. When will I receive my certificate?Once you have completed your test you can log in to your account and download/print your certificate any time you need it.How long does it take to complete the course?We estimate that the course will take about 30 minutes to complete in total, plus an additional 30 minutes for the end of course test. Course Content Module 01: Introduction Module 02: Effective Customer Service Module 03: Tips and Tricks for Effective Customer Care Course Detail Course Access: Lifetime Exams Included: Yes Compatibility: All major devices and browsers Need to train your Team? Contact Us for Discounts on Multiple Subscription Purchases.
Price: 29.00 £ | Shipping*: £
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Can't you do community service hours?
Yes, I can do community service hours. Community service is a great way to give back to the community and make a positive impact. It allows individuals to contribute their time and skills to help others and improve the community. Whether it's volunteering at a local organization, participating in a clean-up event, or helping with a community project, community service is a valuable way to support and strengthen the community.
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Should teenagers volunteer for community service?
Yes, teenagers should volunteer for community service as it helps them develop important life skills such as empathy, teamwork, and leadership. Volunteering also allows teenagers to give back to their community and make a positive impact on the lives of others. Additionally, it can provide valuable experiences that can help teenagers explore their interests and potential career paths.
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What are the reviews of Vodafone's landline service?
Vodafone's landline service has received mixed reviews from customers. Some customers have praised the reliability and quality of the service, noting that it provides clear and consistent connections. However, others have raised concerns about the customer service and billing issues, citing difficulties in resolving problems and unexpected charges. Overall, the reviews suggest that while Vodafone's landline service has its strengths, there are also areas for improvement.
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Can community service hours be paid off?
Community service hours are typically not paid off in the traditional sense. They are usually required as a form of volunteering or as a way to fulfill a court-ordered sentence. However, some organizations or programs may offer the option to pay a fee in lieu of completing community service hours. It's important to check with the specific organization or court to understand their policies on this matter.
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Customer Service CPD Accredited Online Course
Course Description Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service. Benefits Improve your career prospects. Learn valuable knowledge, skills, advice and guidance to help you achieve success. Study online from anywhere. Study at your own pace. Download and print your industry recognised certificate on successful completion. Who can take the course?Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements. What is the structure of the course?The course is broken down into bite-sized modules. You're free to spend as much or as little time as you feel necessary on each section, simply log in and out of the course at your convenience. Where / when can I study the course?You can study the course any time you like. Simply log in and out of the web-based course as often as you require. The course is compatible with all computers and most tablet devices etc. so you can even study while on the move! As long as you have access to the internet, you should be able to study anywhere that's convenient. Is there a test at the end of the course?Once you have completed all the modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken at a time and location of your choosing. What if I don't pass the test?If you don’t pass the test first time then you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course. When will I receive my certificate?Once you have completed your test you can log in to your account and download/print your certificate any time you need it. How long does it take to complete the course?We estimate that the entire program is likely to take around 2-4 hours to work through initially, but you may want to allow more time to repeat some areas. You should allow an additional 30 minutes for the end of course test. LEARNING OUTCOMES Understanding of the aspects of delivering outstanding customer service Understanding the benefits of outstanding customer service Importance of handling complaints with care Recognise andamp; adapt to customer behaviour styles Manage customer satisfaction levels Courses Include 12 Months Unlimited Online Access to:Expert Online Training: Our courses use only the industry’s finest instructors. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.Visual Demonstrations andamp; Multimedia Presentations: Our courseware includes demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor.Navigation and Controls: These self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.Certificate of Completion: Upon completion of your training course, you will receive a Certificate of completion displaying your full name, course completed as well as the date of completion. You can print this out or save it digitally to showcase your accomplishment. Need to train your Team? Contact Us for Discounts on Multiple Subscription Purchases.
Price: 9.00 £ | Shipping*: £ -
Service Encounters in Tourism, Events and Hospitality : Staff Perspectives
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles.Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge.A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management perspectives.This will provide students, lecturers, management and customers with fresh and clear understandings of the demands made on staff, but also the perspectives from which the demands are seen.The chapters clarify to students how to apply academic knowledge within customer service contexts and include learning objectives, questions and summaries.
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The Multilevel Community Engagement Model : School, Community, Workplace Engagement and Service-Learning
In a culturally diverse and complex world, there is a need for a framework to help foster school, community, and workplace engagement for addressing immediate needs and issues that individuals, families, groups, and organizations experience across these different but interrelated domains of life.Introducing the Multilevel Community Engagement Model (MCEM), Muhammad Hassan Raza provides a comprehensive, inclusive, and culturally appropriate framework to systematically develop, implement, and evaluate programs in societies around the world. Helping to address important and immediate contemporary societal needs and issues and achieve positive and sustainable outcomes, The Multilevel Community Engagement Model provides an inclusive, engaged, and systematic framework to develop, implement, and evaluate programs covering various topics and issues, such as family and child development, intimate partner violence, women’s empowerment, child abuse and neglect, diversity issues in education, Intimate relationships, family life education, mental health, mass violence, business, organizational psychology, STEM, health and social services, and workplace communication.The MCEM framework offers step-by step practical guidance and real-life cases and examples across cultures and contexts to foster engagement of all relevant stakeholder groups and promotes diversity and inclusion throughout the MCEM program cycle. Acting as a comprehensive but easy to navigate roadmap, this is a useful resource for instructors, researchers, practitioners, and organizations globally for effectively working with all groups of students, families, groups, and organizations in school, community, and workplace inclusively.
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Introduction to Community Development : Theory, Practice, and Service-Learning
Historical context, theoretical grounding, critical issues perspective, and the "how-to" for community developmentThis collection of work by leading community development scholars presents students with a theoretical and practical introduction to the field.The text progresses seamlessly from a theoretical overview to a historical overview to three approaches to community development (ecological, interactional, and structural-functional), then explores the practice of community development along with technical assistance, action research, evaluation research, and the role of local organizations, local leadership, and coalitions.The book concludes with critical issues, such as rural development, inner-city development, youth in community development, health care, public schools, and sustainable development. Key features include:New community development intervention models, using examples from recent events to demonstrate the strengths and challenges of such models Community service-learning activities, providing useful examples and case studies of successful service-learning programs in communities A hierarchy of learning activities and exercises within each chapter, ensuring that students learn how to apply concepts to real-world issues Relevant cases of successful community development interventions, giving students examples of 'best practices'Major trends, challenges, and prospects for the future in community development, helping students identify key issues and opportunities Instructor Teaching Site: Password-protected resources contain learning modules, developed by the authors, which include exercises and activities which reinforce chapter content, and demonstrate application of concepts in real-life communities. Student Study Site: Open-access study materials include chapter self-quizzes to aid content learning. This comprehensive, introductory survey text is designed for upper-level undergraduate and graduate courses in Community Development, Urban Studies, Rural Development, and Introduction to Service Learning found in departments of sociology, public administration, management, and social work.
Price: 152.00 £ | Shipping*: 0.00 £
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Can a teacher assign community service hours?
Yes, a teacher can assign community service hours as part of a class requirement or as a way to encourage students to give back to their community. Community service can help students develop important skills such as empathy, teamwork, and leadership, while also fostering a sense of civic responsibility. Teachers may work with local organizations to provide opportunities for students to fulfill their community service hours.
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Can you get community service for theft?
Yes, it is possible to be sentenced to community service for theft. In some cases, a judge may decide that community service is a more appropriate punishment than jail time, especially for first-time offenders or for minor theft offenses. Community service allows the individual to give back to the community and make amends for their actions, while also serving as a form of punishment. However, the specific consequences for theft, including whether community service is an option, will depend on the laws and sentencing guidelines in the jurisdiction where the crime was committed.
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How can one fulfill community service hours?
One can fulfill community service hours by volunteering at local non-profit organizations, schools, or community events. Many organizations have volunteer coordinators who can help individuals find opportunities that align with their interests and skills. Additionally, individuals can reach out to local government agencies, churches, or community centers to inquire about volunteer opportunities. It's important to keep track of the hours worked and obtain any necessary documentation to verify the completion of community service hours.
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What happens after the community service hours?
After completing the required community service hours, individuals may receive a certificate of completion or a letter of recommendation from the organization they volunteered with. They can also use their community service experience to enhance their resume and college applications. Additionally, some individuals may feel a sense of fulfillment and satisfaction from giving back to their community, which may inspire them to continue volunteering in the future.
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